time and case load management communicating across language barriers family law in depth

Communicating Across Language Barriers

Interacting with non-native speakers of English?
Need practical solutions? This course is for you!

Our flagship training course helps front-line staff and management to communicate more effectively in English with people for whom English is not a native language.

Language difficulties and culture clashes often lead to misunderstandings, frustration and stress. This is hardly surprising, given that 750,000 newcomers from 211 countries have come to live and work here since 2000, and that 167 languages are now used in Ireland.

In 2004 Cascade Training Consultancy developed this unique course in response to these challenges. It is highly relevant to any organisation with a multi-national workforce or clientele. Verbal and written communication, body language face-to-face and telephone interactions are all covered.

Aim: Achieve awareness and skills necessary for effective communication with colleagues and clients who are not native English-speakers
On completion, participants will be able to: 

  • Assess clients’ level of competency in English
  • Develop a awareness of own use of English
  • Identify possible pitfalls inherent in the English language (from non-native speaker’s perspective)
  • Use most comprehensible language structures
  • Simplify and clarify communication of information, questions, explanations and instructions
  • Identify and use concrete, not abstract language
  • Avoid unnecessary ‘dumbing down’ of their language
  • Practise helpful pace, delivery and body language
  • Identify possible pitfalls in use of written materials
  • Carry out appropriate comprehension checks
  • Practice and hone strategies through role play
  • Gain a personal insight into how it feels to interact through a language you do not understand
  • Identify cultural elements affecting communication
  • Manage the stress of difficult communication
  • Examine the best use of visual aids
  • Refer to relevant advisory and support agencies.

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Coming Up

A Public Information Presentation entitled ‘Making a Will won’t kill you’ is to take place in Beara, County Cork at Eyeries National School at 7.30pm on Tuesday 23 February 2016. Hosted by Eyeries NS Parents’ Association and delivered by Anne O’Carroll of Cascade Training Consultancy, this jargon-free presentation gives practical tips on how to make a will, what happens if you don’t and how best to provide for your loved ones, avail of tax breaks and ensure peace of mind. This event is a fund-raiser for the school and is open to all, but parents of young children or other dependents are particularly encouraged to attend. There will be a Question & Answer session afterwards and handouts will be provided.

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Blanchardstown Area Partnership

The whole course is useful to anyone who is dealing with the public.

I was very happy with the detailed variety of it all. Very well explained.

The exercises are very clear and much better than just reading about a situation.

I enjoyed the course and found it very useful for dealing with our clients.

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