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Communicating Across Language Barriers
Interacting with non-native speakers of English?
Need practical solutions? This course is for you!
Our flagship training course helps front-line staff and management to communicate more effectively in English with people for whom English is not a native language.
Language difficulties and culture clashes often lead to misunderstandings, frustration and stress. This is hardly surprising, given that 750,000 newcomers from 211 countries have come to live and work here since 2000, and that 167 languages are now used in Ireland.
In 2004 Cascade Training Consultancy developed this unique course in response to these challenges. It is highly relevant to any organisation with a multi-national workforce or clientele. Verbal and written communication, body language face-to-face and telephone interactions are all covered.
Aim: Achieve awareness and skills necessary for
effective communication with colleagues and
clients who are not native English-speakers
On completion, participants will be able to:
- Assess clients’ level of competency in English
- Develop a awareness of own use of English
- Identify possible pitfalls inherent in the English language (from non-native speaker’s perspective)
- Use most comprehensible language structures
- Simplify and clarify communication of information, questions, explanations and instructions
- Identify and use concrete, not abstract language
- Avoid unnecessary ‘dumbing down’ of their language
- Practise helpful pace, delivery and body language
- Identify possible pitfalls in use of written materials
- Carry out appropriate comprehension checks
- Practice and hone strategies through role play
- Gain a personal insight into how it feels to interact through a language you do not understand
- Identify cultural elements affecting communication
- Manage the stress of difficult communication
- Examine the best use of visual aids
- Refer to relevant advisory and support agencies.
Make an Enquiry!
Coming Up
Dealing with Debt and New Rights for Cohabitants and Civil Partners are two dynamic, half-day workshops taking place in Dublin City Centre on Weds 14 March.
Department of Social and Family Affairs (DSFA)
‘Opens our minds to problems and reminds us to slow down.’
Cork‘I found our two instructors were very informative in a relaxed atmosphere. They kept our attention throughout the day.
Dublin‘An informative and valuable course for all grades, and can help in our everyday life both in and out of the office. A non-‘stuffy’ course. Made us feel at ease.’
Waterford‘We are dealing with more and more people who have a poor command of the English language. The course helps to convey to you how customers may feel. Helps you to choose your words more carefully or simply, and deal with stress’.
Dublin