time and case load management communicating across language barriers family law in depth

Pre-Departure Programme

Whether going on a short business trip abroad, being transferred to an overseas office or emigrating in search of work, pre-departure training is a precursor to success. This course is equally necessary for individuals, and their partners and children to ensure that all have the intercultural tools which help to make a sojourn abroad a fulfilling and productive experience.

Aim: Facilitate workers and their families in making a successful relocation to a new country.

On completion participants will be able to:

• Outline relevant rules regarding work permits, entry visas etc in their destination country
• Identify realistic expectations regarding their new home and/or workplace
• Give an overview of their destination area’s history, politics and current affairs
• Detail main differences in climate, currency, infrastructure, food etc
• Identify key legal, health and danger issues
• Profile the prevailing customs, values and etiquette in the new workplace/social sphere
• Understand the context of new and different workplace norms
• Adopt suitable body language, gestures and mode of expression
• Accurately anticipate the likely expectations of each gender, social and age group
• Engage tools for successful adaptation to cultural difference
• Use and understand some key words and phrases in the prevailing language
• Recognise the process of Culture Shock, homesickness and cultural dislocation
• Identify commonly occurring Culture Clashes in work and social contexts
• Access a ‘buddying’ system by fellow or previous migrant workers
• Devise support systems for tackling Culture Bumps as they arise
• Refer to relevant advisory, information, cultural and support agencies
• Access add-on package of long-term support at regular intervals as issues arise.

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Coming Up

A Public Information Presentation entitled ‘Making a Will won’t kill you’ is to take place in Beara, County Cork at Eyeries National School at 7.30pm on Tuesday 23 February 2016. Hosted by Eyeries NS Parents’ Association and delivered by Anne O’Carroll of Cascade Training Consultancy, this jargon-free presentation gives practical tips on how to make a will, what happens if you don’t and how best to provide for your loved ones, avail of tax breaks and ensure peace of mind. This event is a fund-raiser for the school and is open to all, but parents of young children or other dependents are particularly encouraged to attend. There will be a Question & Answer session afterwards and handouts will be provided.

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Health Service Executive (HSE)

Well-presented course. Facilitators were knowledgeable, good examples, and were fun. Thank you. Really enjoyed the day – has made me think more about how I talk with people who do not speak English. Has given me very useful tips that I can use in profession/job.

Day went very fast. Helps to refocus on what is required by me to improve my communication with non-native speakers in our staff. Really helpful! A great day. Enjoyable and worthwhile; an eye-opener.

Very effective at promoting awareness of our presumptions about another’s understanding.’ ‘Extremely important to all front-line staff.

Course would be highly relevant for all admin/reception staff as well as all professional grades. Examples and comparisons helped to relate the specific skills to real life. Especially like the diversity of activity – lots of interactive exercises. Well done – a lot packed in.

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