time and case load management communicating across language barriers family law in depth

Negotiation Skills

Too often ‘negotiation’ is about getting the most and giving the least. This course promotes the concept of Principled Negotiation, not only because it is more mutually beneficial, but because it is more efficient. The focus is on achieving long-term business aims rather than short-term gain.

Aim: Optimise effective strategies for the negotiation process.

On completion participants will be able to:

  • Prepare for the negotiation process
  • Understand their own personal negotiation style
  • Compare and contrast own personal negotiation style with that of others to identify synthesis
  • Avoid reliance on Winner/Loser or _Attack/ Defense_ strategies
  • Opt for mutuality and convergence as opposed to hierarchy and conversion
  • Identify the role of non-verbal communication during the negotiation process
  • Learn the etiquette of an intercultural negotiation and the cultural impact rituals that may follow (for specific culture groups, determined pre-course)
  • Develop respect and flexibility
  • Learn how to get past ‘No’, and get to ‘Yes’

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Coming Up

A Public Information Presentation entitled ‘Making a Will won’t kill you’ is to take place in Beara, County Cork at Eyeries National School at 7.30pm on Tuesday 23 February 2016. Hosted by Eyeries NS Parents’ Association and delivered by Anne O’Carroll of Cascade Training Consultancy, this jargon-free presentation gives practical tips on how to make a will, what happens if you don’t and how best to provide for your loved ones, avail of tax breaks and ensure peace of mind. This event is a fund-raiser for the school and is open to all, but parents of young children or other dependents are particularly encouraged to attend. There will be a Question & Answer session afterwards and handouts will be provided.

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Health Service Executive (HSE)

Well-presented course. Facilitators were knowledgeable, good examples, and were fun. Thank you. Really enjoyed the day – has made me think more about how I talk with people who do not speak English. Has given me very useful tips that I can use in profession/job.

Day went very fast. Helps to refocus on what is required by me to improve my communication with non-native speakers in our staff. Really helpful! A great day. Enjoyable and worthwhile; an eye-opener.

Very effective at promoting awareness of our presumptions about another’s understanding.’ ‘Extremely important to all front-line staff.

Course would be highly relevant for all admin/reception staff as well as all professional grades. Examples and comparisons helped to relate the specific skills to real life. Especially like the diversity of activity – lots of interactive exercises. Well done – a lot packed in.

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