South Dublin County Council
Everyone dealing with customers should be encouraged to attend this course.
Health Service Executive (HSE)
Well-presented course. Facilitators were knowledgeable, good examples, and were fun. Thank you. Really enjoyed the day – has made me think more about how I talk with people who do not speak English. Has given me very useful tips that I can use in profession/job.
Day went very fast. Helps to refocus on what is required by me to improve my communication with non-native speakers in our staff. Really helpful! A great day. Enjoyable and worthwhile; an eye-opener.
Very effective at promoting awareness of our presumptions about another’s understanding.’ ‘Extremely important to all front-line staff.
Course would be highly relevant for all admin/reception staff as well as all professional grades. Examples and comparisons helped to relate the specific skills to real life. Especially like the diversity of activity – lots of interactive exercises. Well done – a lot packed in.
Fáilte Ireland
I found the course very useful and I will certainly be more aware when dealing with and speaking to non-native speakers.
Blanchardstown Area Partnership
The whole course is useful to anyone who is dealing with the public.
I was very happy with the detailed variety of it all. Very well explained.
The exercises are very clear and much better than just reading about a situation.
I enjoyed the course and found it very useful for dealing with our clients.
Coming Up
A Public Information Presentation entitled ‘Making a Will won’t kill you’ is to take place in Beara, County Cork at Eyeries National School at 7.30pm on Tuesday 23 February 2016. Hosted by Eyeries NS Parents’ Association and delivered by Anne O’Carroll of Cascade Training Consultancy, this jargon-free presentation gives practical tips on how to make a will, what happens if you don’t and how best to provide for your loved ones, avail of tax breaks and ensure peace of mind. This event is a fund-raiser for the school and is open to all, but parents of young children or other dependents are particularly encouraged to attend. There will be a Question & Answer session afterwards and handouts will be provided.
South Dublin County Council
Everyone dealing with customers should be encouraged to attend this course.